1. What is a Laurasaurus?
2. Service Policy
3. Packaging Information
4. Custom Orders
1. What is a Laurasaurus?
The Laurasaurus is a magical creature residing in San Diego, California. She is often found making anything and everything, including all of the items you find on the Laurasaurus Designs website. She started the company in June of 2006 after amassing a collection of hand-made goods that filled up an entire room. She loves other dinosaurs, penguins, and rubber duckies.
2. Service Policy.
All Laurasaurus Designs products are thoroughly tested for strength before shipping, so you can be assured of a quality piece of merchandise. We do not accept any returns on items. However, broken merchandise will be fixed free of charge, provided that we determine the item was broken due to faulty parts or poor packaging, within a period of thirty days after the receipt of the item by Laurasaurus Designs. The buyer must pay to ship the broken item back in its original packaging, via an insured courier (UPS or USPS). The shipment must have a tracking number and we are not responsible for items lost or damaged while shipping. Send the package to:
14339 Blue Sage Rd.
Poway, CA 92064
If we determine that the item was broken because of customer “neglect,” a fee of $15 will be charged for repairs in addition to return shipping. At this time, Laurasaurus Designs ships only to locations within the United States. A $15 minimum applies to all orders, as well as a $500 maximum. Your receipt of an electronic order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. LaurasaurusDesigns.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. If you have any questions, please email email@example.com. Thank you!
3. Packaging Information.
All earrings, necklaces, and rings will arrive in a gift box. The items will be securely bubble-wrapped for protection and either placed in a box or an envelope mailer, depending on the type and size of the merchandise.
4. Custom Orders.
Laurasaurus Designs does offer custom work. Please email your specifications (size, length, materials, date it needs to be received, etc.) to to see if it would be possible to complete it. If so, you will receive a price quote in an email. This quote does NOT guarantee that as the final price. Depending on the cost of materials and the amount of labor time, the price may either be higher or lower by up to $15. Once you have committed to purchasing the custom piece, you MUST send a payment via PayPal prior to shipment.